Warranty Specialist

Warranty Analyst

Adjudicate warranty cases based on established criteria and be able to identify customer induced damage versus product defects.

Analyze product warranty operational data, failure reports, warranty claims, and associated sales activities as needed to identify developing trends where corrective actions may be needed.

Develop standard department databases and reporting dashboards to provide appropriate visibility to warranty issues affecting MRAS products and expected costs as solutions are implemented.

Maintain a "Top-10" issues type of tracker for assigned product lines.

Work across the enterprise (programs, finance, engineering sourcing etc.) to monitor and report on status of corrective action plans and associated financial recovery efforts from appropriate suppliers.

Track progress on product improvement campaigns and associated costs.

Monitor and report on warranty claim monthly metric reports. Maintain historical data.

Collaborate with Program Managers and Buyers to identify warrantable repairs and improve warranty coverage processes and policies as needed to achieve business objectives.

Support status briefs for senior management.

Work on special issues, projects/presentations.

Bachelor's Degree with 3-5 years of warranty analysis or related field experience or HS Diploma with 8-10 years of warranty analysis or related field.

Proficient in Microsoft Word and Advanced Excel skills.

Knowledge of business processes. Experience with, SAP or similar system is desired.

Intermediate Level

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Middle River, MD.

This position is anticipated to close on Oct 10, 2025.