Voice Architect

Description

The Digital Modernization Sector at Leidos currently has an opening for a Voice Architect at Marshall Space Flight Center in Huntsville Alabama. This is an exciting opportunity to leverage your Voice/Network experience supporting the AEGIS contract with the NASA Telephony Team. This position will Lead a team of Voice Engineers designing future improvements, daily operations, maintenance, and troubleshooting of the voice system.

Primary Responsibilities
•    Demonstrating a high level of customer service, professionalism, and end-user support across all centers.
•    Demonstrate leadership ability to guide local team members at all NASA centers with issues related to telephony.
•    Mentorship of junior telephony engineers
•    Research security vulnerabilities and update the System Security Plan
•    Lifecycle management of both hardware and software
•    Demonstrated experience designing modern telephony systems.
•    Experience with Cisco Telephony to include Cisco Communications Manager, Cisco Unity Connections, Cisco Unified Contact Center Express, Session Manager
•    Demonstrate expert knowledge in the SIP, SRTP, RTP, T1, PRI, SSL, and certificate management.
•    Experience with Microsoft phone system to include Survivable Branch Appliances and Direct Routing
•    Experience with Cisco and Oracle Session Border Controller
•    Experience with Cisco Switches and Routers
•    Understanding of Firewalls and troubleshooting firewall rules.
•    Installing, supporting, and/or maintaining IT and telephony equipment for both legacy and new installations throughout NASA
•    Performing and leading technical analysis of telephony software, hardware and transmission equipment using various diagnostic tools in support of efficient operations. 
•    Ensuring any changes performed within the telephony environment result in an operation system and the end users are not impacted by loss of service.
•    Perform preventative maintenance inspections and ongoing patching of telephony equipment.
•    Support and lead root cause analysis activities of telephony incidents across all centers. 
•    Leading incident resolutions across all NASA centers according to service level agreements for this Voice Service Line. 
•    Completing work with a minimal level of guidance and direction. 
•    Independent work within guidelines and policies. 
•    Develop engineering documents supporting NASA’s telephony system.

Basic Qualifications
•    BS degree in Information Technology, Computer Science or related field with 10 years of experience or 15 years of experience in lieu of degree. 
•    10+ or more years of relevant experience 
•    10+ years of telephony equipment troubleshooting and issue resolution and repair 
•    10+ years’ experience troubleshooting complex routing and switching issues. 
•    10+ years’ experience configuring telephony switches, routers, network appliances, VMware Servers, and  Session Border Controllers.

Required Skills
•    Advanced troubleshooting skills with telephony systems.
•    Strong written and verbal communication skills. 
•    Strong troubleshooting and root cause analysis skills. 
•    Ability to lead in a team environment to resolve technical issues in a dynamic environment.
•    Strong interpersonal skills to collaborate with clients and team members effectively.
•    Ability to create and document installation and user instructions. 
•    Ability to generate and interpret network drawings and specifications.
•    Excellent Organization Skills
•    Ability to identify different colors and telecom color codes.
•    Lifting of heavy objects of up to 50 pounds 

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.