Visual Communications Specialist

Job Opportunity At Fastsigns

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities:

1. Communicate with customers, other staff members and vendors in a friendly and professional manner.
2. Have a positive attitude in all things on a daily basis.
3. Be the first point of contact for customers that require help to create an estimate or an order.
4. Monitor all center email, voice mail and other incoming sources of communications during business hours.
5. Execute the sales objectives as directed by the franchisee and populated in the Sales and Marketing plan.
6. Support all efforts to grow center sales
7. Set a priority to achieve customer satisfaction as defined by brand standards.
8. Follow up with customers after the completion of the sale, installation or shipment to verify the customer is satisfied with their purchase.
9. Consultatively sell and make recommendations to prospects and clients using products and services.
10. Develop and maintain a database of qualified leads that have been gathered through referrals, telephone canvassing, direct mail and email.
11. Follow up on all new leads and referrals resulting from telephone, marketing and email activity.
12. Develop an understanding of how to write a good estimate or order with pricing that will attract our customers to purchase.
13. Write, plan and execute projects that meet customers needs. Follow these projects through their lifecycle to completion, using appropriate documentation and various technologies.
14. Prepare estimates and proposals for customers. Follow up on those estimates using current estimate follow-up techniques.
15. Communicate with customers on order status or any changes in the production or installation schedule.
16. Help keep the installation calendar current.
17. Execute a variety of marketing functions as determined by the sales and marketing plan and center manager.
18. Maintain a tour ready retail environment, which includes clean, organized and functional retail spaces.
19. Support center Franchisee or center manager as needed with reports and daily reconciliation. Maintain the correct status of jobs in the workflow process.
20. Participate in daily center production meetings for all staff and sales meetings as scheduled.
21. Perform market research, competitive shops and customer surveys.
22. Identify and resolve customer satisfaction issues.
23. Establish and maintain great working relationships with all staff.
24. Adhere to all company policies, procedures and business ethics codes.
25. Participate in and practice the brand mentality of "Everybody Sells". Constantly be looking for sales opportunities for the center.
26. Participate in marketing events such as open house(s) and telemarketing programs.
27. Coordinate shipping schedules and delivery of products and services.
28. Enhance sales education by attending training classes, webinars or using additional training materials.

Compensation: $17.00 - $20.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.