Virtual Account Manager

Overview

Virtual Account Manager - Marketing / Virtual US

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visitsolera.com.

The Role

The Virtual Account Manager (VAM) represents the voice and face of AutoPoint to its dealership accounts. The Account Manager manages the relationship with clients beginning upon program enrollment and sustains throughout the customer lifecycle. They are responsible for the maintenance and revenue growth of assigned accounts. As a result, VAM is expected to create strong advocacy from their clients and thereby assist in maintaining AutoPoint's client base.

• The Virtual Account Manager (VAM) is responsible for their assigned dealers within the territory.
• Once the Field Sales Executive has closed on a 4-month plan with dealers – the relationship is assigned to the VAM to retain the customer’s revenue through creation and execution of monthly marketing campaigns. The VAM has the discretion to work with Customer to modify and finalize actual budgets and revenue.
• Each VAM’s territory consists of 120-130 dealerships with a corresponding quota, determined quarterly.

What You’ll Do

To perform the job successfully, an individual should demonstrate the following knowledge, skills, or behaviors:

• Works directly with dealers and dealer group decision makers to gain approval and execute campaigns to achieve monthly quotas
• Recommends Sales and Service campaigns based on dealer evaluation for passenger cars
• In the absence of or in conjunction with FAM, steps into additional selling and consulting roles
• Work independently with minimal supervision and under constant deadline pressure
• Work effectively in a team environment
• Work effectively in a fast-paced organization
• Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.)
• Develop a culture of continuous improvement in process execution
• Effectively communicates AutoPoint’s value proposition and aligns it with the account's objectives
• Regular review of marketing product suite with assigned dealerships
• Identifies and recommends program changes and marketing strategies
• Shares AutoPoint knowledge and industry findings with assigned accounts
• Maintains ongoing communication with different levels of account/dealer management at assigned account/dealer locations
• Perform timely in-person and remote consultative visits
• Assesses performance of existing accounts and individual dealers
• Manages the retention, product penetration and growth of assigned accounts
• Locations are remote and require hours to support the territory. This is a remote position and requires occasional travel

What You’ll Bring

Bachelor’s degree in business (Sales or Marketing focus preferred) or equivalent work experience. (Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.)

Qualified candidates must have 5+ years of Automotive/Marketing experience.

To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors.

• Knowledge of sales processes and tools (account planning and key selling)
• Knowledge of Dealership Management System software experience (CDK, R&R, etc.)
• Ability to develop relationships with key decision-makers
• Build relationships with both internal and external customers
• Identify, quantify and resolve customer objections, problems and needs in a diplomatic manner
• Present solutions that meet client’s needs and close the sale
• Develop strategies, action plans, and metrics to monitor results
• Create business development plans
• Effectively communicate ideas
• Communicate and give presentations in front of groups
• Effectively convey processes and training
• Listen to others and appropriately act on the information provided
• Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines
• Work independently with minimal supervision and under constant deadline pressure
• Work effectively in a team
• Work effectively in a fast-paced organization
• Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.)

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.