Vice President of Operations and Hospitality - Redmond, WA

Vice President Operations and Hospitality

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

Role Requirements: Redmond-Based Role with 50% National and International Travel

The Vice President Operations and Hospitality is a strategic leadership role responsible for overseeing end-to-end program performance, operational excellence, and senior-level client relationships across a portfolio of high-profile Experience Centers, Innovation Hubs, and the global dining program. This role blends operational rigor with exceptional client stewardship to ensure the seamless delivery of innovative, efficient, and differentiated service experiences.

This leader is accountable for programmatic consistency, change management, and financial outcomes across multiple locations. In parallel, they serve as a trusted advisor and point of escalation for executive clients building confidence in delivery, translating business priorities into actionable plans, and elevating the overall partnership value.

Key Responsibilities:

Regional & Global Program Leadership

• Oversee operational performance ensuring alignment with service expectations, brand standards, and client goals.
• Lead the development, implementation, and continuous improvement of regional programs, SOPs, and service delivery frameworks.
• Provide strategic oversight for budgeting, financial performance, inventory management, and business reviews.
• Guide the rhythm of business across sites, ensuring structured planning, milestone tracking, and performance monitoring.
• Drive adoption of change initiatives, including new technologies, process updates, and operational innovations.

Senior Client Engagement

• Serve as the senior point of contact for client executives and key stakeholdersbuilding long-term trust and credibility.
• Facilitate strategic business reviews, roadmap planning, and executive updates to maintain transparency and alignment.
• Anticipate client needs and proactively recommend enhancements, innovations, or course corrections to improve service outcomes.
• Lead issue resolution and escalation management with professionalism and accountability.
• Translate client vision and business goals into actionable operational strategies across all locations.

Team Development & Leadership

• Lead, coach, and mentor a team of regional managers and onsite leaders, fostering a high-performing, engaged culture.
• Direct reports: Regional Planning Director North America, Regional Hospitality Program Manager Global, and Regional Director Innovation Hubs North America
• Dotted line reports: Regional Planning Director APAC, EMEA & LATAM
• Conduct regular talent assessments, performance reviews, and development planning to build future leadership capacity.
• Create opportunities for cross-learning, collaboration, and knowledge-sharing across sites.

Cross-Functional Integration & Enablement

• Partner with culinary, facilities, marketing, and operational leads to ensure cohesive service experiences that reflect both brand and client expectations.
• Align field teams around enterprise-wide initiatives, KPIs, and client-centric culture.
• Ensure appropriate training, documentation, and communication strategies are in place to support frontline excellence and leadership consistency.
• Support new business, program expansions, and regional transitions with proactive planning and onsite leadership.

Qualifications:

• Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field required; Master's preferred.
• Experience: 10+ years in multi-site leadership roles with demonstrated success in client-facing service delivery environments; prior experience in contract services, or corporate hospitality management preferred.
• Strong executive presence and ability to build senior client relationships with diplomacy, confidence, and strategic insight.
• Financial acumen with direct experience managing budgets, forecasting, and cost control at a regional level.
• Proven ability to lead through ambiguity, drive change, and manage large-scale programs or initiatives across diverse teams.
• Excellent written and verbal communication skills; adept at navigating complex stakeholder environments.
• Experience with operational systems, reporting tools, and performance dashboards strongly preferred.

Key Competencies:

• Strategic Program Oversight
• Executive Client Management
• Operational Excellence
• Change Leadership
• Cross-Functional Collaboration
• Business Acumen
• Talent Development
• Communication & Influence

Apply to Eurest today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Eurest are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.