Vice President, Client Services

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Primary Purpose

Serve as the leader for Client Services across a designated region in our Workforce Absence business unit, driving operational excellence, client satisfaction, and business growth through innovative leadership and cross-functional collaboration.

Key Responsibilities

• Strategic Leadership & Growth

• Champion regional business planning and budgeting, aligning client services with long-term growth objectives.

• Lead talent strategy including succession planning, bench-strength development, and workforce scaling for new business opportunities.

• Cultivate high-impact executive relationships internally and externally to unlock strategic partnerships and expand service capabilities.

• Client & Contract Management

• Own the client lifecycle—ensuring contract compliance, proactive renewal management, and negotiation of new agreements.

• Maintain deep client intelligence, identifying at-risk relationships and implementing retention strategies.

• Act as a trusted advisor to clients, resolving escalations and driving continuous improvement in service delivery.

• Financial & Operational Excellence

• Oversee regional financial performance including pricing strategy, invoicing accuracy, and receivables management.

• Ensure adherence to corporate policies and quality standards, embedding compliance into daily operations.

• Drive operational efficiency through data-driven decision-making and process optimization.

• Business Development Enablement

• Partner with business development teams to identify growth opportunities and support strategic pursuits.

• Represent Client Services in cross-functional initiatives, influencing product, technology, and operational roadmaps.

Additional Responsibilities

• Participate in enterprise-wide quality programs and initiatives.

• Travel as needed to support client engagements and team development.

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advance degree with professional designation (i.e. CPCU, AIC, ARM) preferred.

Experience

• Ten (10) years related experience or equivalent combination of experience and education required to include three (3) years Area Account Executive experience on national accounts and five (5) years claims/supervisory experience.

Skills & Knowledge

• In-depth understanding of workers compensation, liability and disability

• Excellent oral and written communication, including presentation skills

• PC literate, including Microsoft Office products

• Leadership/management/motivational skills

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Excellent negotiation and facilitation skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.