Veterinary Triage Coordinator

Veterinary Triage Coordinator (Client Liaison)

Are you passionate about delivering exceptional service and making a real difference in the lives of pets and their families? Join East End Veterinary Center's Emergency team located in Riverhead, NY as a Veterinary Triage Coordinator (Client Liaison) where compassion meets coordination.

Compensation: $22 - $25 based on knowledge & experience

Schedule: Four 10-hour shifts (3 week days and one weekend)

What You'll Do:

As the face of EEVC, you'll provide concierge-level support for clients navigating emergency visits. You'll be a vital link between our client service and clinical teams, ensuring a seamless, compassionate experience.

Daily responsibilities include:

• Delivering warm, knowledgeable customer service in person and over the phone
• Professionally documenting medical records
• Assisting with estimates and invoices in collaboration with DVMs
• Triage support and patient assessment upon arrival
• Coordinating multiple priorities in high-stakes situations
• Providing basic animal restraint and veterinary assistance

What You Can Expect:

At EEVC, we believe in taking care of you so you can provide the best care for our beloved pets.

• We value your well-being: Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.
• We value your professional growth: We are committed to mentoring our team to help you reach your full potential.
• We have a friendly/inclusive culture: Step into an environment where mutual respect and kindness thrive. You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise.

What We're Looking For:

• 1 year of veterinary experience required (CSR or VA); triage experience strongly preferred.
• High school diploma or equivalent
• A calm, caring demeanor and strong multitasking abilities
• Someone who thrives in a fast-paced, emotionally rewarding environment
• Basic veterinary knowledge is a plus!
• Fluent English skills (speaking & reading) are required for the role.

Why Choose EEVC?

At EEVC, we value autonomy - we believe in empowering our team members to take ownership of their work and make meaningful contributions. From day one, our onboarding process sets you up for success. You'll receive continued support throughout your training as you navigate your role. Our monthly team introductions provide a unique opportunity to connect with your colleagues in a class setting, fostering a sense of camaraderie and community from the outset. While we strive for a welcoming and inclusive atmosphere, we are committed to ensuring that everyone feels respected and valued.

We encourage initiative and support your professional growth every step of the way. Our structured career path program helps you chart your course within the company. Whether you aspire to transition to a different department or advance in your current role, we're here to help you achieve your goals.

We're excited to welcome individuals who are passionate about making a difference in the lives of animals and their owners. Full-time benefits include:

• CE Allowance
• Uniform Allowance
• Paid Time Off
• RECOVER Training
• Holidays = 1.5x pay!
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with employer match
• Employee Pet Discount
• Access to VetBloom for RACE-approved continuing education and training
• Access to VetGirl Subscription
• Partnership with Penn Foster Veterinary Technology program, including scholarships
• License application and renewal reimbursement for LVTs.
• Financial support and onsite mentorship for those pursuing VTS certification
• One-time VTNE Reimbursement
• Fully stocked kitchen with snacks and beverages
• Employee Pet Area We have plenty of space for you to bring your own pets to work!

Ready to be the calm in the chaos and the kind voice that makes all the difference? Apply today and join our incredible team at EEVC!