Veterinary Client Service Representative, AUC

Veterinary Client Service Representative

Are you a dedicated Veterinary Client Service Representative (CSR) seeking a team that values your organizational skills, customer service abilities, and passion for animal care? Discover your next opportunity at Animal Urgent Care (AUC), with three outstanding hospital locations in Commerce City, Arvada, and Denver Colorado. At AUC, our mission is to deliver exceptional care that helps keep pets and their families together for as long as possible.

Animal Urgent Care (AUC) North East, in Commerce City, is a brand new 9,000 square foot 24/7 ER facility with surgical capabilities, ultrasound, X-rays, and hospitalization. We ensure the communities we serve have access to excellent, affordable emergency veterinary services. We strive to keep compassion, cost-consciousness, and excellent service at the forefront of each and every case we see. We are proud of our team and hospital, having decades of emergency and critical care experience and our staff regularly exceed continuing education standards. We are proudly certified by the American Animal Hospital Association.

Animal Urgent Care (AUC) Arvada, in West Arvada, is a smallbut mightyemergency hospital proudly serving our community from a modern, state-of-the-art facility. Established in the early 2000s to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence. Our team is a unique blend of dedicated professionalsmany of them tenured team members who genuinely love what they do, cherish the close-knit culture they've built, and take great pride in the practice they've helped grow.

Animal Urgent Care (AUC), Park Hill, in Denver, is ideally situated just off I-70 between Monaco and Quebec. With Denver's population growing to the north and east, we're proud to extend our services to pets and their families in these expanding communities. Park Hill also serves as our educational hub, featuring a spacious conference room frequently used by our Continuing Education team. We regularly host both internal and external events to ensure our team stays at the forefront of veterinary medicine. Additionally, Park Hill partners with the Denver Animal Shelter to help care for many of their animals.

About the Role:

In this role you will be the face of AUC for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

Compensation:

$20 - $22/hr depending on experience

Anticipated Schedule:

Full Time

Shifts/Hours: TBD

Duties & Responsibilities:

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Daily cleaning of front desk/lobby area wipe down surfaces, sweep lobby, etc.
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Qualifications:

• At least 2 years of customer service experience in the veterinary field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend

Why choose AUC? Animal Urgent Cares mission is to build and maintain a happy, healthy, and growth-oriented team that supports one another through the challenges of ER veterinary medicine. Were looking for new teammates for our hospitals, welcoming candidates with varying levels of experience, provided they have the soft skills to align with our values.

Join Our Team! If youre ready to be a hero for pets in need and work in a rewarding, fast-paced environment, we want to hear from you!