Veterinary Client Experience Shift Lead

Veterinary Receptionist

AVECCC is a 24?hour veterinary emergency and critical care hospital in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. Our clinical team works closely with neurologists, internists, dermatologists, oncologists, and a surgical team to provide the highest quality care to our patients.

AVECCC is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers. AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. We offer competitive pay, quarterly bonuses, CE allowance, full benefit packages, 401K with a company match, overnight pay differential, and Paid Time Off.

AVECCC is partnered with NVA Compassion First (NVA-CF), the largest private owner of freestanding veterinary hospitals in North America with over 1300 locations worldwide. NVA Compassion First is rapidly growing and competes in a $25 billion industry.

Job Requirements:

• Demonstrate excellent customer service and communication skills.
• Display compassion and patience toward clients.
• Interact positively in a team environment with members of the medical treatment team.
• Answer incoming phone calls from clients, veterinarians, and employees.
• Greet clients and pets upon arrival.
• Handle emergency situations efficiently and calmly.
• Present billing estimates to clients and collect money for bills.
• Admit and discharge animal patients.
• Provide regular updates to clients regarding the status of their pet and/or wait time.
• Document phone conversations in the electronic system.
• Maintain and file patient records and complete all necessary paperwork.
• Enter patient information into the company electronic system.
• Maintain cleanliness of the facility including sweeping, mopping, and wiping down surfaces.
• Other tasks assigned by the supervisor.

Other Veterinary Receptionist Requirements:

• High School Diploma or GED.
• Computer proficiency required.
• One year of experience as a Client Administrator, Receptionist, or customer service related job.
• Ability to multitask.

Veterinary Receptionist Preferred Skills:

• Familiarity with popular breeds of dogs and cats.
• Knowledge of veterinary medical terms.
• Education or experience in the veterinary field.
• Ability to work various shifts including all major holidays.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance