Veterinary Asst. Client Care Supervisor

Assistant Client Care Supervisor Join Our Team at Capital District Veterinary Referral Hospital!

At Capital District Veterinary Referral Hospital (CDVRH) located in Latham, NY, we are dedicated to advancing veterinary medicine through leadership, education, and exceptional patient care. Our team is made up of compassionate, intelligent, and service-driven individuals who are passionate about helping pets and the people who love them. We are currently seeking an Assistant Client Care Supervisor to help lead our front desk team and ensure an outstanding experience for every client who walks through our doors.

Compensation: $29 - $32 based on knowledge & experience

15% Shift differential between 12a - 7a

Schedule: TBD more info coming soon!

Benefits of Joining Our Team:

• Uniform Allowance
• Paid Time Off
• RECOVER Training
• Holidays = DOUBLE pay!
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with employer match
• Employee Pet Discount
• Access to VetBloom for RACE-approved continuing education and training
• Access to VetGirl Subscription
• Partnership with Penn Foster Veterinary Technology program, including scholarships
• License application and renewal reimbursement for LVTs.
• Financial support and onsite mentorship for those pursuing VTS certification

About the Role:

As the Assistant Client Care Supervisor, you'll work closely with the Client Care Hospital Service Manager to uphold the highest level of customer service, foster strong communication between hospital departments, and support our incredible client care team. Your role will include scheduling staff, training new hires, ensuring smooth hospital operations, and serving as a key point of contact for clients and referring veterinarians.

Responsibilities Include (but not limited to):

• Support the Client Care HSM in upholding and enhancing an exceptional client experience.
• Foster clear and effective communication between hospital departments to ensure seamless operations.
• Manage scheduling to maintain optimal staffing levels based on client needs and hospital flow.
• Develop, distribute, and analyze client reviews, using feedback to identify areas for improvement.
• Maintain a strong presence within the Client Care Department, providing guidance and support daily.
• Participate in hiring efforts, including recruitment, interviewing, and selection in collaboration with Talent Acquisition.
• Assist with new employee onboarding, ensuring a smooth and welcoming transition.
• Help develop, refine, and update training programs to ensure all client care team members are well-equipped and knowledgeable.
• Provide mentorship, coaching, and performance support for team members, including participation in disciplinary processes when necessary.
• Serve as a client concierge, ensuring every pet parent receives compassionate and attentive service.

What We're Looking For:

• 2+ years of customer relations experience (veterinary experience a plus!) & 1+ years of supervisory experience
• Proven ability to calmly and professionally resolve difficult or stressful client and employee situations with empathy and respect.
• Strong communication skills to foster collaboration between client care staff, specialists, and technical teams, ensuring seamless hospital operations.
• Exceptional First Impressions: A person who effortlessly leaves a positive and lasting first impression. The ideal candidate will possess outstanding communication and customer service skills.
• Adaptability and Multitasking: Versatility is key. If you can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role.

About Us:

At Capital District Veterinary Referral Hospital, we're on a mission to advance the veterinary profession while nurturing the human-animal bond. We empower our technicians to lead, innovate, and pursue their passions within a supportive and stimulating work environment. Join us and discover unparalleled opportunities for growth and learning!

Ready to embark on a fulfilling career journey with Capital District Veterinary Referral Hospital? Apply today and be part of a team that's shaping the future of veterinary care!