USAFA Shift Leader

America Runs on Dunkin'

Do you want to be a member of one of the largest franchises in America? With endless opportunities for growth and benefits, becoming a Coffee Crafter or Shift Leader for a Dunkin' Donuts/Baskin Robbins franchisee may be the career for you! Our team is committed to making our guests' day by serving them with a great product, a smile, and quick service. If you are a team-oriented individual and are willing to roll up your sleeves and work with a winning team, this is the right opportunity for you!

Every position:

• Must be responsible to deliver friendly and accurate orders to guests to enhance their experience at this location and to provide the guest with a reason to come back
• Must be able to meet operational and quality standards in this fast-paced environment
• Ensures the restaurant meets food safety, sanitation, and cleanliness standards at all times
• Communicates expectations and needs of the customers to team mates
• Focus on improving sales and products through effective and ongoing training

Shift leaders:

• Develops their team to deliver the best guest experience and reach sales goals
• Executes brand and franchisee standards with every product
• Empowers the team to satisfy guest needs and resolve issues with service
• Ensures the restaurant meets food safety, sanitation, and cleanliness standards at all times
• Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations

Be prepared to complete an application.

Be prepared to schedule an interview.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

Must be authorized to work in the US

Must have a clean driving record

Be able to pass a background check in order to be issued a base pass

Provide excellent guest satisfaction, service speed, and product quality

Previous experience working in a cafe or quick service restaurant preferred

Show passion about results by setting compelling targets and delivering on commitments

Meet safety and sanitation standards

Anticipate and understand guests' needs and exceed their expectations

Works well in a team environment