(USA) Staff, Software Engineer

Staff Software Engineer

Are you passionate about applying cutting-edge GenAI technology to revolutionize customer service? Do you dream of playing a key technical role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a desire to build scalable products with GenAI, this opportunity may be for you.

As a Staff Software Engineer with the Customer Care Technology team, you will own the technical design and implementation of key customer facing features as well as engineering excellence and operational excellence solutions. You will exemplify best engineering practices, providing hands-on leadership to the organization. Your technical leadership will shape our architecture and engineering excellence practices. You will enhance the teams effectiveness through mentorship, collaboration, and thought leadership, advocating for ideas that optimize for long-term success while maintaining business momentum. Your role will have a significant impact on the organization and the business of customer service at Walmart. If you thrive in a dynamic environment and are eager to lead and innovate, we invite you to apply.

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business, and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

In this role, youll collaborate with business teams and product managers to understand project requirements. Youll lead a team of Senior Engineers and junior Engineers to plan and execute projects for the team. Youll collaborate with teams globally to arrive at optimal solutions involving key stakeholders. You will also closely work with the architects to come up with high level and low-level designs. Youll develop, unit test, and deliver software components accordingly. Youll also contribute to Operational Excellence and Engineering Excellence initiatives. Youll provide deep technical expertise and thought leadership that helps accelerate adoption of the absolute best engineering practices, while maintaining knowledge on industry innovations, trends, and practices. Youll play a pivotal role in shaping architectural decisions, championing scalable and efficient solutions to meet present and future needs. Youll provide support to the business, facilitate resolutions and lead cross-functional partnerships.

8 + years of development experience in Java. Experience with public cloud technologies such as Azure OR Google Cloud Platform. Experience working with React. Experience designing and implementing distributed and scalable microservices. Experience with asynchronous messaging using Kafka and NoSQL technologies. Experience with RDBMS and NoSQL databases. Advanced knowledge of complex software design, distributed system design, design patterns, data structures, and algorithms. Recognized for strong problem-solving, decision-making, and debugging skills, especially in high-impact production environments. Passionate about technology, with a demonstrated ability to quickly learn new domains, and stay current with evolving tools and practices. Committed to knowledge sharing, team collaboration, and implementing best practices in agile, fast-paced environments. Strong interpersonal and communication skills, with a proactive, ownership-driven mindset and a consistent track record of delivering results.

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts, and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Walmarts culture is a competitive advantage, and its fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions while being inclusive of all people.

The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock.

Minimum Qualifications: Option 1: Bachelors degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years experience in software engineering or related area. Option 2: 6 years experience in software engineering or related area.

Preferred Qualifications: Masters degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years experience in software engineering or related area. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.

Primary Location: 805 Se Moberly Ln, Bentonville, AR 72712, United States of America