(USA) Senior Manager, Data Science - AI Scenario and Sequence Planning

Join Walmart's AI Revolution in Last-Mile Delivery

In Walmart's Last-Mile Delivery team, we're building intelligent systems that combine real-time data, AI agents, and scalable platforms to power our delivery infrastructure. Spark Driverour largest last-mile networknow spans all 50 states, reaches over 94% of U.S. households, and plays a pivotal role in Walmart's eCommerce growth by enabling fast, flexible, and cost-effective fulfillment.

We are seeking a Sr. Manager of AI Scenario and Sequence Planning who can turn repetitive, manual operational problems into intelligent, automated workflows. This role will map current-state exception handling, design orchestration between agents, humans, and tools, and lead the development of agent-driven automation for triage, intervention, and resolution.

What You'll Do

• Define and map workflows across Spark's last-mile operations where automation can be applied.
• Build orchestration frameworks to coordinate between AI agents, operations teams, and tooling systems.
• Collaborate with engineering to implement agent-driven resolution flows for key exception types.
• Track system performance for auto-resolution rates, manual escalations, and intervention speed.
• Partner with Ops, Product, and Adoption leads to refine workflows for usability and impact.
• Continuously improve workflows based on telemetry, operational feedback, and impact metrics.

Basic Qualifications

• 5+ years of experience in operations design, process automation, or workflow engineering.
• Deep understanding of fulfillment or last-mile operations in a fast-paced environment.
• Experience working with AI/ML teams on real-time or event-driven systems.
• Strong analytical skills and comfort working with exception telemetry and operations metrics.
• Ability to translate operational complexity into modular, automatable workflows.

Preferred Qualifications

• Experience with exception management systems or intelligent workflow platforms.
• Knowledge of agentic system design or multi-agent orchestration.
• Track record of improving resolution speed and reducing manual triage in operations.
• Background in behavioral ops, process mining, or digital twins.
• Skilled in cross-functional coordination across engineering, product, and ops.

Primary Location

702 Sw 8th St, Bentonville, AR 72716, United States of America