(USA) Operations Manager

Operations Manager

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community, representing the company to various external organizations and championing company-sponsored programs, events, and sustainability efforts to associates, customers and the local community. Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates, assigning duties, evaluating performance, and providing recognition, setting clear expectations, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace and providing tour to teach feedback to ensure business goals are achieved. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience. Assists store manager in driving the financial performance of the facility by ensuring that sales and profit goals are achieved, reviewing and evaluating Profit Loss statements, assisting the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance and participating in analyzing economic trends and community needs for budget forecasting. Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.