UKG PRO Workforce Management Sr Analyst

Sr. Analyst

The primary purpose of this role is to support the day-to-day operations of Lowe's workforce management software, UKG (Kronos). This includes store scheduling and timekeeping processes using the UKG (Kronos) Workforce Management application. This position supports projects that impact store labor scheduling productivity and provides recommendations to senior leadership to improve overall end-user adoption and execution of the workforce management system. This role will deliver on strategic efforts to ensure stores are staffed to provide great customer experiences across all stores.

The Sr. Analyst will collaborate across the organization to develop new system functionality and feature upgrades available from the software vendor. This includes testing system functionality and working with IT to resolve any defects/issues that may arise.

Identifies opportunities and makes recommendations to improve scheduling/timekeeping processes, used to inform workforce management decisions made by senior leadership. Synthesizes information from a variety of sources to derive insights and provide subject matter expertise. Identifies and presents actionable insights to resolve workforce planning and management challenges. Supports weekly data updates to ensure store schedules are created accurately. Responds to store and field questions with a sense of urgency and in a professional manner. Collaborates closely with HR partners to identify gaps in training, develop training content, and work to ensure stores are maximizing the value of the UKG application. Works closely with HR and IT partners to identify solutions to issues in the UKG application. Conducts testing on the scheduling/timekeeping software to ensure that it is producing the expected results. Prioritizes work effectively between daily activities and project work.

Minimum Qualifications: Bachelor's Degree in related field OR 3 years of relevant Kronos experience. 3 Years of demonstrated proficiency in using UKG PRO Workforce or UKG Dimensions. 2 Years of experience using Microsoft Word, Excel, and PowerPoint.

Preferred Skills/Experience: 2 Years of excellent communication skills and ability to collaborate on a team. 2 Years of experience in an analytical role. 2 Years of administrative and configuration experience with UKG PRO Workforce or UKG Dimensions. 1 Year of experience with implementing UKG Dimensions software. Ability to problem solve creatively and learn quickly. Ability to manage tight deadlines, effectively prioritize efforts and achieve results in a fast paced, dynamic environment.