Truck Service Specialist

Truck Service Specialist

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.

Job Summary

The Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement.

Key Responsibilities

Leadership & Talent Development

• Partner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed.
• Support the development of team members by ensuring timely and accurate completion of training programs.
• Coach and mentor employees to improve performance and prepare for future leadership roles.
• Promote a culture of accountability, recognition, and professional growth across all assigned locations.

Operational Excellence

• Monitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.
• Utilize Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.
• Support project implementation go-live and stabilization phases, ensuring solutions are embedded and continuously improved.
• Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.
• Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).
• Ensure consistent execution of company programs, policies, and procedures across all locations.
• Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality.
• Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance.

Financial & Business Performance

• Support Truck Service Directors and Group Managers in achieving or exceeding regional budget goals.
• Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability.
• Ensure accurate and timely completion of required reports and financial documentation.

Customer & Brand Experience

• Champion a customer-first mindset by ensuring superior service and a clean, safe environment at all locations.
• Actively solicit and incorporate customer and employee feedback to improve operations.
• Utilize data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.
• Resolve escalated customer concerns promptly and professionally.

Compliance & Safety

• Ensure adherence to all federal, state, and local regulations impacting site operations.
• Promote a culture of safety for employees and customers; enforce compliance with all safety protocols.
• Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies.

Key Performance Indicators (KPIs)

• Compliance with company programs and operational standards.
• Achievement of regional financial targets and expense control goals.
• Completion of all required training programs within established timelines.
• Customer satisfaction scores and resolution of escalated issues.
• Safety compliance and reduction of incident rates.

What We'd Like To See

• High School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.
• 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.
• Proven success managing multi-site operations and leading large teams.
• Strong business acumen, including experience managing budgets, P&L, and operational KPIs.
• Knowledge of Root Cause Analysis tools and Problem Solving techniques.
• Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.
• Travel requirement is approximately 5075%.
• Valid driver's license.

With Us, You'll Enjoy

• Competitive salary and annual bonus opportunity
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel and food
• Company-paid training and advancement opportunities
• Relocation assistance (relocation not required)

Pay Range $75,000.00 - 85,000.00 annually - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

This role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.

Work Environment

This role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections.

Disclaimer

This job description may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.