Tru Baltimore Inner Harbor East - Front Desk Agent

Tru Baltimore Inner Harbor East - Front Desk Agent

Join to apply for the Tru Baltimore Inner Harbor East - Front Desk Agent role at Aimbridge Hospitality

Overview

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Employment type

• Full-time

Job function and industry

• Management
• Hospitality