Transitional Care Nurse Manager

Primary Care Central Transitional Care Management Team Leader

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Beth Israel Lahey Health and Primary Care are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values. In this role, you will oversee the Primary Care Central Transitional Care Management (TCM) team of nurses, with responsibility for ensuring effective management of the TCM process. Reporting to the Primary Care Director of Nursing, with dotted line reporting to a Director of Operations, this role is essential in sustaining the culture and productivity of this centralized team for all Primary Care.

Essential Duties & Responsibilities (including but not limited to):

• Directly manages all central TCM nurses and acts as the primary liaison between the TCM team and stakeholders (CMO, Nursing Director, Regional Ops, Practice Managers, Analytics, HR).
• Represents the TCM team in leadership, organizational, and EPIC-related meetings and action plans to ensure alignment with system goals and adherence to performance outcomes.
• Conduct regular 1:1 check-ins and annual performance reviews.
• Oversee onboarding, orientation, ongoing training, and compliance for TCM staff.
• Manage recruitment and hiring in collaboration with HR.
• Lead collaboration and communication with regional ops and practices regarding TCM workflows and case updates.
• Maintains knowledge of daily operating procedures to maintain an ability to cover outages on the team or ad hoc call coverage, as needed.

Qualifications:

• Active Massachusetts Registered Nursing License required
• Minimum 3 years Primary Care Nursing experience preferred
• Team Leadership/management experience preferred

Other Requirements:

• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
• Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment
• Must be able to travel to designated central team locations, as needed, to support TCM team and daily work

Beth Israel Lahey Health (BILH) places great value on being a diverse and inclusive community. BILH and the Department of {insert hiring department} are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research.