Ticket Sales Representative - Georgetown

Legends & Asm Global

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, convention centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Project

Georgetown Athletics and Legends are engaged in a partnership that will integrate data and analytics, premium seating, and ticket sales to maximize the revenue for men's basketball. Legends will manage all aspects of the Georgetown men's basketball ticketing program. The partnership will ensure that Georgetown basketball has all the necessary support to be one of the premier teams in the BIG EAST.

The Role

The Ticket Sales Representative is primarily responsible for driving revenue and hitting sales goals around the season, group, and premium ticket packages for Georgetown men's basketball. This person should be a self-motivated and positive professional. The Ticket Sales Representative will work under the direction and guidance of the General Manager.

Essential Duties And Responsibilities

• The candidate will be responsible for offering a full menu of seating opportunities for Georgetown Men's Basketball.
• Coordinate and execute sales calls on all potential customers through provide leads, prospecting, cold callings, and referrals from current customers.
• Effectively use CRM to maintain accurate records of all client and prospect interactions.
• Participate and contribute in weekly sales meetings and training sessions.
• Work in conjunction with Georgetown Athletic Department and Ticketing staff to promote and generate sales on all events while providing a great fan experience.
• Assist with any administrative ticket functions.
• Assist with any special projects or duties as assigned by Director.
• Setting and conducting in arena and out of the office appointments.
• Must be willing to work non-traditional hours, weekends, events and game days.
• The candidate will be accountable for certain levels of activity (calls made/appointments set) and goals.

Qualifications

• Excellent professional verbal and written communication skills
• Maintain a professional image and positive attitude
• Serve as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media.
• Set and conduct in stadium, arena and out of the office sales appointments.
• Effectively use CRM to maintain accurate records of all client and prospect interactions.
• Reach and exceed individual and team sales revenue goals.
• Assist with managing and stewarding existing season ticket members.
• Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization
• Ability to learn and master software programs including Salesforce CRM and Ticketing platform
• Ability to handle heavy volume of outbound and inbound phone calls and emails.
• Candidate should possess excellent time management and organizational skills
• Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best
• Ability to work in a team-oriented environment and effectively influence and communication with C-level clients
• Proficient in Microsoft Office, with a focus on Word, Excel and PowerPoint
• Candidate must have a strong work ethic and a desire to build a career in professional sports
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Education/Experience

• Bachelor's Degree or equivalent
• 1-2 years sales experience is preferred

Compensation

Competitive pay ($17.50 - $19.50) + commission opportunities and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan

Working Conditions

Location: On Site Georgetown

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.