The North Face: Co-Manager - Fifth Avenue

Co-Manager

At The North Face, we push the boundaries of innovation with our product design and development of premier apparel, equipment, and footwear to enable and inspire athletes and enthusiasts to Never Stop Exploring. We remain deeply proud to be the first choice of the world's most accomplished climbers, mountaineers, extreme skiers, snowboarders, endurance runners, and explorers. If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you.

The primary responsibility of the Co-Manager is to educate and motivate a team of brand advocates who in turn inspire a global movement of outdoor exploration. By taking an active leadership role for the team on the sales floor, the Co-Manager partners with the Senior Store Manager to maximize profitability by ensuring that customer care, merchandising, operations, sustainability, and outdoor participation direction is consistent and in compliance with company standards. This position is also responsible for establishing control-related standards and procedures.

Key Responsibilities

• Brand Experience/Customer Experience: Coaches and develops staff to provide exceptional customer service by building a loyal customer base, understanding customer needs and educating customers on the benefits of TNF products; acts as a Manager-On-Duty and supervises floor coverage and activities, including opening and closing store as scheduled; achieves individual productivity goals.

• Training and Coaching Team: Partners with Senior Store Manager to supervise and conduct staff training; ensures that the Selling Supervisor is adequately educated to facilitate training activities for staff; reports training progress to the Senior Store Manager and maintains staff training records; supervises stock room operations and ensures shipping and receiving standards and inventory integrity are maintained.

• Operations: Supports the Senior Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports; assists in the creation and maintenance of positive employee relations through building, developing, and leading a quality store team; partners with the Senior Store Manager to ensure on-going specific and immediate coaching and feedback are provided to the staff; monitor and maintain compliance of all company policies and procedures and communicate/educate all staff members; assists Senior Store Manager in the selection and hiring of qualified candidates.

• Visual Merchandising: Partners with the Senior Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies; communicates with Senior Store Manager and/or directly to TNF corporate partners regarding merchandising assortment, trends, and needs; ensures merchandise on selling floor is replenished appropriately.

• Loss Prevention, Safety, and Compliance: Partners with the Senior Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Ensures compliance with company safety, security, and shrink avoidance policies and programs. Partners with Loss Prevention partners to identify trends and translate strategies into action to meet district and company shrink goals. Reacts quickly to all customer and employee injuries and partners with District Manager and Human Resources immediately.

• Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand. Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

Job Requirements

• 3 or more years of management experience in a fast-paced, high volume retail environment, flagship environment preferred.

• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred.

• Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required.

• Proven ability to meet and exceed sales results.

• Proven ability to meet business goals by driving results through store team.

• Proven ability to drive results while balancing shifting priorities.

• Regularly interacts with the public in an often crowded and noisy interactive store environment.

• Excellent verbal and written skills.

• Excellent decision making ability in a fast-paced environment.

• Detail orientated and excellent organization skills.

• Proficient computer skills including word processing, spreadsheets, and software programs.

• Proven ability in leading the delivery of a high level of customer service in a retail environment.

• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to stand; walk; use hands and fingers to handle and feel objects, tools, or controls; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb and balance. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

Hiring Range: $28.00 - $36.36 USD per hour

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.