Temporary Internal Sales Representative

Sales Representative

Location: Sioux Falls, SD

Worker Type: Temporary

Work Shift: Day Shift (United States of America)

Pay Range: $41,080.00 - $62,400.00

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

In this inbound call role, the Sales Representative will consult customers, in consumer lines of business both in the individual plan market on their insurance needs and match the correct coverages, products, and benefits.

What You Will Do

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal to convert caller to a qualified lead and sale.
• Follow up with members on questions or to review current or new products and services.
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with the member.
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of product to best meet their needs.
• Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines.
• Meet the goals established for the position in the areas of Sales Quota performance and consumer experience.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

• High School or GED Equivalent or four years of customer service/sales experience
• South Dakota Resident Producers License - South Dakota Division of Insurance in the state of practice within 30 Days

Preferred Education, License/Certification, or Work Experience

• Sales experience
• Health Insurance Sales Experience

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship