Teller I - Plaistow, NH

Teller I

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

Depth & Scope:

Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store

Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently

Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy

Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary

Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately

Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs

Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions

Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management

Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer

Verifies customers' identities by following customer authentication policies & procedures

Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary

Adheres to safe deposit box procedures/operations and guidelines

Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times

Accountable for ensuring confidential customer information is securely stored throughout the day

Understands the importance of and follows dual control

Follows all security and audit measures to minimize potential loss

Utilizes bank tools and processes to detect, address and prevent fraud

Expected to complete all required in-classroom training and on-line training by established due dates

Education & Experience:

High school diploma or GED

6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience

Ability to work during operating hours to include weekends, evenings, holidays as scheduled

Demonstrated Customer Service skills preferred

Strong organizational skills

Detail-oriented

Ability to function in a fast-paced and changing environment

Excellent communication skills with ability to be concise, clear and consistent

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel Occasional International Travel Never

Performing sedentary work Frequent Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Continuous Sitting Occasional Standing Continuous Walking Frequent Moving safely in confined spaces Occasional Lifting/Carrying (under 25 lbs.) Occasional Lifting/Carrying (over 25 lbs.) Occasional Squatting Occasional Bending Occasional Kneeling Occasional Crawling Occasional Climbing Occasional Reaching overhead Occasional Reaching forward Occasional Pushing Occasional Pulling Occasional Twisting Occasional Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous