Telecom Specialist-Experience w/ Cisco Call Mgr and Cisco Contact Center

Overview

The Telecomm Technician provides daily operational support for various types of electronic communications hardware and software, which includes PBX OS, voice mail, contact center, and paging systems. Provides hardware support for analog, digital, VOIP switches and phones. Installs upgrades as needed, trouble-shoots and assists with telephony network design. Covers several sites, frequently working irregular hours to perform duties.

Qualifications

Certifications: , Education: Bachelor's Degree, Work Experience: Telecommunications

Responsibilities

Coordinates new software installations and changes to existing service.

Manages Work Orders (Wos) as assigned and complete work by scheduled due dates.

Consults with users at all levels of the organization regarding technical problems and at times acts as a liaison between telecommunications and users.

Designs and maintains telephone software.

Maintains telecommunications hardware, software and services inventory.

Software administration, report generation, telecom analysis and recommendations.

Provides documentation by properly labeling wiring, blocks, panels and anything pertaining to telecommunications equipment.

Consults with outside vendors regarding billing, ordering and technical support.

Able to plan, coordinate, and train departmental staff of systems workflows.

Demonstrates leadership in project management skills, motivation, training and end-user support.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:

Compensation and Benefits

The compensation range for this position is $27.72per hour - $46.29per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.