Tele Sales Manager

Tele-Sales Sales Manager

The Tele-Sales Sales Manager leads a team of sales professionals within a high-paced tele-sales center environment. You will be working in a fast-paced working environment. This role is responsible for driving revenue through merchant acquisition sales, coaching team members, and ensuring customer's needs are met. The position requires a hands-on leadership style, often involving active floor presence and real-time engagement with staff and customers.

In this role, you will:

• Supervise a Contact Center Sales team of more experienced sales representatives ensuring that production or revenue goals, as well as customer needs are met through business development and growth opportunities
• Identify opportunities for process improvement and risk control development to meet sales and referral goals
• Coach and develop a positive and productive work environment
• Coordinate and build relationships with business partners and review tracking and monitoring reports
• Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management
• Collaborate and consult with Contact Center Sales peers, colleagues, and managers to ensure business objectives are met
• Manage allocation of people and financial resources for Contact Center Sales
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Management experience with ability to effectively manage and engage sales teams and demonstrate coaching skillset and leadership skills
• Sales experience in tele sales and sustained sales experience with proven sales success
• Familiarity with CRM systems and sales performance tools
• Knowledge and understanding of tele-sales environment (phone, email, online, digital) with emphasis on sales strategies
• Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
• Reporting and analytics experience using various reporting tools
• Financial background, with preferred Merchant Services experience and knowledge of acquisition, POS systems, and payment gateways
• Experience training and coaching sales agents
• Knowledge and understanding of call routing and call reporting dynamics
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
• Bilingual skills are a plus.

Job Expectations:

• This position is not eligible for Visa sponsorship
• Must be able to work on-site (Tuesday Thursday) Hybrid work schedule

Locations:

• Los Colinas, Texas
• Willingness to work on-site at stated location on the job opening

Required locations listed above. Relocation assistance is not available for this position