Technology Services Group (TSG), Technician II

Technician II

This is not a remote or flex location position; employee is required to come into the facility for their regular schedule.

Job Level: Technician II

Internal Grade Salary: 009

Work Schedule: Monday to Friday | 03:00 to 11:30 EST

The internal job posting will close on 10/09/2025 EOD

This position is located in Indianapolis, IN (INI81)

This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This person is responsible for the daily management of cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Responsibilities:

• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services during working hours.
• Performs technical, analytical, or maintenance work.
• Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.
• Works within standard operating procedures and/or scientific methods.
• Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Applies experience and skills to complete assigned work within own area of expertise.
• Works with a moderate degree of supervision.

Qualifications:

• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Requires hardware, software and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits
• Ability to communicate highly technical information to both technical and non-technical users
• Knowledge of Microsoft Operating Systems (operating systems/software)
• Experience with VPN, Symantec, Remote Desktop Apps, Active Directory and various Web browsers Preferred
• Technical Certifications such as A+, Network+ Preferred
• Technical work experience Preferred
• Experience troubleshooting thermal printers preferred
• Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds Required
• Ability to travel by car to various UPS facilities Required
• Ability to travel overnight for periods of up to 1 week - Required
• Must have a valid drivers license - Required

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.