Technician II, Desktop Support (IT)

Posting Date

Job Title: Technician II, Desktop Support (IT)

General Purpose of the Job

A Technician II is responsible for resolving escalated issues from first level analysts. This position must have customer service skills with the ability to communicate face to face as well as via telephone to troubleshoot desktop applications and programs, and escalates difficult issues to minimize computer downtime as necessary.

Essential Duties and Responsibilities

• Act as initial escalation path for 1st level analyst issues that require advanced troubleshooting or work beyond established time frames
• Troubleshoot and resolve desktop, software, peripheral and clinical application issues
• Troubleshoot and resolve mobile computing and communications device issues. (such as iPhones, Blackberry's, iPads)
• Accurately and thoroughly record information into ticket tracking software
• Escalate problems as needed to other 3rd level support groups within predetermined time limit
• Work closely with other 2nd or 3rd level support groups to assist in research, testing, technical documentation and resolving issues and efforts affecting multiple end users
• Update tickets, provide status updates and follow up resolutions to customers
• Identify and create documents for knowledgebase.
• Well rounded technician - Enhanced technical skills, communication, documentation clearly and efficient
• Point person for the rest of the team.
• Project related - coordination and implementing with limited delegation duties.

Minimum Qualifications

• If travel required, 10% of traveling.
• Some late night or weekends at times.
• H.S. Diploma or GED equivalent
• Strong hands-on technical skill with personal computers, laptops and peripherals
• Excellent written, organizational, communication and customer service skills
• Ability to research and resolve issues escalated due to complexity and/or time restrictions
• Must work well in a multi-task environment
• Must be a self-starter, with the ability to establish priorities
• Must have strong interpersonal skills for dealing with customers on a one on one basis
• Must possess strong troubleshooting and analytical skills to work through issues
• Strong skills in supporting current iterations of Windows and Apple operating systems, MS Office, Local Area Networks, Wireless network configuration and connectivity, remote support software, printers and other peripherals, etc.

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

About Information Technology

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to to learn more or apply.
To learn more about our Village and the world of dialysis, click here.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.