Technical Support Specialist

Customer Service Representative

We are seeking a Customer Service Representative to join our team as the frontline connection between our company and our customers. This role plays a vital part in providing outstanding service by handling inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction.

The ideal candidate is a natural problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences. You should be comfortable working independently and collaboratively in a fast-paced environment. Empathy, patience, and a positive attitude are key to success in this position.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner
• Process orders, returns, exchanges, and warranty claims accurately using internal systems
• Resolve customer complaints by identifying root causes and offering effective solutions or escalating when necessary
• Provide accurate information about products, services, and company policies
• Maintain and update customer records in CRM or ERP systems
• Track and follow up on open issues to ensure timely resolution and customer satisfaction
• Collaborate with internal teams including Sales, Shipping, IT, Purchasing, and Product to meet customer needs
• Consistently meet performance goals including response time, accuracy, service levels, and customer satisfaction

Qualifications

• High school diploma or equivalent required
• 13 years of experience in customer service or a similar client-facing role preferred
• Strong communication and interpersonal skills
• Basic computer proficiency and comfort with using internal systems
• Ability to multitask and remain calm under pressure
• Must be self-motivated, detail-oriented, and a team player

Schedule & Work Environment

• Hours of Operation: Monday to Friday, 5:00 AM 4:00 PM Pacific Time
• Work Week: 40 hours, with occasional opportunities for overtime

Join our team and be a part of a company that values exceptional service and customer satisfaction. If you're passionate about helping others and enjoy solving problems, we'd love to hear from you!