Technical Support Representative

*Overview:*
We are seeking an entry-level Customer Support Technical Representative to deliver exceptional service and technical support to both internal and external B2B customers. This role involves high-volume interactions with professionals at all levels, including executives, and requires strong communication skills, professionalism, and a customer-first mindset.
*Key Responsibilities:*
* Deliver courteous and professional customer service via phone, email, and ticketing systems.
* Resolve technical issues such as login problems, password resets, and access requests.
* Utilize knowledge base articles and SOPs to troubleshoot or escalate issues.
* Document all actions and resolutions in the ITSM ticketing system.
* Guide users through equipment requests, relocations, software installations, and programming changes.
* Collaborate with team members on support projects and departmental operations.
* Escalate complex issues to support tiers or team leads.
* Maintain punctuality and professionalism in both remote and in-office settings.
* Complete administrative tasks such as timesheets and compliance training.
* Participate in weekend shifts every 3-4 weeks and be available for holiday coverage as scheduled.
Work Environment:
* Hybrid schedule (2 days in office weekly).
* Shifts vary: 9am-6pm ET, 7am-4pm ET, or 11am-8pm ET, based on call center needs.
* Call center operates 24/7, including holidays.
Required Skills:
* Minimum 1 year of customer service experience (call center preferred).
* Strong verbal and written communication skills in English.
* Comfortable handling 20-30 calls per day.
* Ability to multitask across calls, tickets, and chat platforms.
* Basic computer navigation skills.
* Entry-level candidates and recent graduates encouraged to apply.
Preferred Qualifications:
* Bachelor's degree in Computer Science, IT, or related field.
* Experience with Salesforce or ServiceNow.
* Experience in financial services, credit, or banking.
Example Customer Requests:
* Password resets
* Login issues
* File expectations
* Escalation handling
* Transactional downtime
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in San Luis Obispo,CA.
*Application Deadline*
This position is anticipated to close on Sep 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.