Technical Solutions Consultant

Technical Solutions Consultant

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Technical Solutions Consultant, you will play a key role in designing and implementing technical solutions (e.g., dashboards, reporting solutions, and Colabs) that drive insights from user data, optimize workflows, and improve the user experience across products. You will deliver solutions of moderate to high scope and complexity from ideation to execution, working closely with product teams, data scientists, and vendor operations. This role requires the ability to not only build and maintain systems and tools, but also to improve existing solutions. You will be transforming business needs into technical solutions that result in enabling our stakeholders to advocate for a better experience for our users.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities:

• Design, build, and maintain scalable data pipelines, ETL processes, and data management systems.
• Manage and optimize bug tracking and feedback classification systems. Troubleshoot technical issues related to existing data, tools, and workflows.
• Explore and integrate new Artificial Intelligence (AI) technologies to enhance user insights capabilities, identifying and recommending creative ways to improve and automate solutions.
• Understand and compare different ways to build and organize technical systems to recommend the best approach for gUP Gemini, Labs, and Research+ needs.
• Coordinate timelines, goals, and objectives for assigned project components, ensuring alignment and successful delivery. Effectively communicate technical strategies, progress, and outcomes to both technical and non-technical stakeholders.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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