Technical Program Manager, Amazon Dedicated Cloud (ADC) Operations - RSCI Vector Team

Technical Program Manager

Do you love decomposing problems to develop products that impact millions of people around the world? Would you enjoy identifying, defining, and building software solutions that revolutionize how businesses operate? Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements? Do you possess experience managing large, complex programs? Amazon Web Services (AWS) is seeking a Technical Program Manager (TPM) to manage multiple large-scale programs for our most sensitive regions.

Technical Program Managers handle the heavy lifting of making sure that large scale programs and projects in AWS are driven efficiently and effectively. You will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, driving delivery, reporting status, and holding the bar on quality. You will need to work with many teams in different domains and will work effectively with engineers, engineering managers, product managers, dev support teams and customer service teams to deliver results. If you are someone who has passion and experience for managing large scale programs, we would love to hear from you.

Our company credo is "Work hard. Have fun. Make history." You will love what you do and instinctively know how to make work fun. You will have experience refining processes, leading cross-functional teams, and communicating to diverse audiences. You will be a positive influencer across teams, be able to effectively rally support for your initiatives and help deeply technical teams create simple solutions to meet program goals. You are able to handle business escalations with a data-driven approach to build trust with engineers and Sr. leaders.

We have a team culture that encourages innovation and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. You will create, track and investigate metrics which define the success of your programs and future opportunities.

AWS is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. Our services scale to staggering levels and are highly distributed. AWS's rapid worldwide expansion creates new challenges in data protection, availability, and growth. Come join us!

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key Job Responsibilities

This role requires ambition, thinking big, self-motivation, and the ability to thrive in a fast-paced, collaborative, and startup-like environment. In this role you will:

• Manage multiple high-profile programs and projects across multiple supporting teams to deliver outcomes under commitments to senior AWS leaders and senior customer leaders
• Analyze large data sets to identify complex patterns and relationships resulting in practical solutions to real business problems
• Be willing to "get your hands dirty" in a start-up environment to act as change agent and create new applications, tools, processes as needed
• Anticipate bottlenecks, providing escalation management and making tradeoffs
• Evangelize within AWS to encourage a fast and smooth adoption of initiatives and programs
• Earn trust through regular communication with senior management on program status and risks
• Own the metrics for project success and define, measure and report on these metrics

On a "typical" day, our TPMs may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of builders who provide troubleshooting and operations support, and innovate to automate operational tasks.

A Day In The Life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, and conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the Team

Region Services (RS) Operations Corporate Infrastructure mission is twofold; owns and drives strategic, operational and tactical initiatives that improve Amazon Dedicated Clouds (ADC) operations by designing, operating and managing secure spaces including Remote Management Facilities (RMFs) and Remote Management Administration (RM&A) air-gapped environments. Our solutions support worldwide ADC operations teams to consume RM&A, RMF, and air-gapped Microsoft back office and Windows desktop operational designs, tooling, and build plans. Our core objective is to breakdown the complexity of building and operating first-class secure spaces posturing Amazon as the premiere cloud service provider for customers requiring secure computing solutions.