Technical Product Owner - AI Customer Success within Enterprise AI Platform Team

Role: Technical Product Owner - AI Customer Success within Enterprise AI Platform Team

Rate – $50 Hourly C2C

Location – San Francisco, California (Preferred), Second location is Charlotte NC (Only locals & onsite from day1)

Experience – 5+Years of experience

Required Qualifications:

5+ years of experience in AI/ML, technology product development, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

Education

Bachelor’s degree or higher in computer science, engineering, data science, or a related field.

Technical Expertise

• 2+ years of hands-on experience with AI/ML platforms, APIs, and cloud infrastructure (AWS, Azure, GCP), developing Generative and Agentic AI solutions.
• Proficiency with GenAI tools and frameworks (e.g., OpenAI, Hugging Face, LangChain, SDKs, vector databases, prompt engineering).
• Experience in AI product management or technical product ownership roles.
• Understanding of AI governance, security, and compliance best practices.

Customer Success & Communication

• Strong ability to communicate technical concepts clearly to diverse audiences, including non-technical stakeholders.
• Experience in customer success, technical enablement, or product support roles.
• Skilled in leading technical onboarding, training sessions, and solution walkthroughs.

Project & Product Management

• Proven ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience collaborating cross-functionally with engineering, product, and customer teams.
• Familiarity with tools such as Jira, Confluence, and ServiceNow.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.