Technical Architect - Dynamics 365 CE & Power Platform

Overview

Title: Technical Architect - Dynamics 365 CE & Power Platform

Role and Responsibilities

• Solution Architecture & Design: Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.
• Define and implement scalable, secure, and extensible CRM architecture.
• Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.
• Platform Modernization & Customization: Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.
• Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.
• Enable out-of-the-box features and extend capabilities using custom development where needed.
• Integration & Data Flow: Design and implement integrations with Shopify, Espresa, Paymentech, SendGrid; Databricks Lakehouse for Pet Registry and Microchip Registry; Microsoft Dataverse and Customer Insights; ensure real-time data synchronization and robust API-based integrations.
• AI & Customer Experience Enablement: Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
• Enable data-driven insights through integration with Dataverse and Power BI.
• Collaborate with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
• Provide technical leadership and mentorship to CRM developers and integration specialists.
• Participate in code reviews, solution validation, and performance tuning.

Required Skills & Experience

• 10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE.
• Experience in large-scale CRM implementations and data migrations.
• Strong understanding of enterprise integration patterns and cloud-native architecture.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
• Experience with Databricks, Microsoft Copilot, and Customer Insights
• Familiarity with IPPD 365 or similar delivery frameworks

Expected Outcomes

A robust, scalable, and integrated CRM platform supporting B2B and B2C operations. Seamless data flow and real-time synchronization across enterprise systems. AI-enabled customer engagement and data-driven decision-making. High-quality, maintainable technical solutions aligned with business goals.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Salary Transparency

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to the highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $130,000 - $160,000/ yearly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting