Team Member TB39650-HANOVER

Restaurant Crew Member

As a Restaurant Crew Member, you play a vital role in the day-to-day operations of the restaurant. You will work as part of a team delivering exceptional customer service, prepare food items, maintain cleanliness and sanitation standards, and contribute to a positive dining experience for guests.

Key responsibilities include:

1. Customer Service
   • Greet customers warmly and assist them in placing their orders.
   • Provide recommendations and answer questions about menu items.
   • Ensure prompt and courteous service to enhance the customer's experience.
2. Food Preparation and Assembly
   • Prepare and assemble food and beverage items according to restaurant recipes and standards.
   • Ensure food items are prepared and served in a timely manner.
   • Maintain proper portion control and presentation of food items.
3. Cleaning and Sanitation
   • Maintain cleanliness and organization of the dining area, kitchen, and customer service areas.
   • Follow sanitation guidelines and food safety procedures to ensure a clean and safe environment for customers and staff.
   • Assist with dishwashing and cleaning of kitchen equipment as needed.
4. Teamwork and Communication
   • Work collaboratively with team members to ensure efficient operations and excellent customer service.
   • Communicate effectively with kitchen staff, servers, and management regarding customer orders and any issues that arise.
   • Support fellow team members during busy periods and contribute to a positive work environment.
5. Compliance and Policies
   • Adhere to all company policies, procedures, and standards of conduct.
   • Follow health and safety guidelines, including proper handling of food and equipment.
   • Report any maintenance or safety issues to management promptly.
6. Upselling and Promotion
   • Inform customers about special promotions, new menu items, and upselling opportunities.
   • Encourage customers to participate in loyalty programs or special offers to enhance their dining experience.

Requirements:

• Previous experience in a restaurant or customer service role is preferred but not required.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong interpersonal and communication skills to interact effectively with customers and team members.
• Willingness to learn and follow instructions, with a positive attitude and a strong work ethic.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand, walk, and move around the restaurant for extended periods.
• Lift and carry items weighing up to 25 pounds.