Team Leader

Team Leader

Who has invested in you lately? At Goose Creek, we want to provide a work experience that exceeds the value of your paycheck. Much like your favorite coach or teacher who challenged and cared for you, our leaders care personally, challenge often, support always, and promote rapidly.

Do you aspire to develop yourself and others? As a Chick-fil-A Team Leader, you have the opportunity to enroll in our development program, Elevate. As you advance through the Team Leader and prerequisite paths, we meet you where you are and provide a customized plan to grow you personally and professionally. Our goal is to help you successfully advance to higher roles within and outside Chick-fil-A while you do the same for others. The business and leadership skills you hone will serve you within and beyond your time with our industry-leading brand.

Team Leaders are the third level of operational management. They are responsible for the day-to-day execution of their shift. Team Leaders supervise, coach, and provide feedback to Team Members and Trainers in their assigned area of the restaurant. They are responsible for embodying and fostering a positive culture that is welcoming for all, while balancing operational expectations in a high-volume environment.

This position features a strong emphasis on developing others while also being developed as a leader. As a participant in the Elevate Leadership Development Program, Team Leaders should desire to grow personally and professionally at an accelerated rate. Team Leaders are expected to attend weekly leadership meetings for their respective shifts to help set and drive goals, implement new procedures, and experience intentional development.

Candidates should be actively enrolled in high school, college, or a degree seeking program or may have already earned their high school diploma or GED.

Compensation and Benefits:

• Hourly pay range of $17-20
• Bonuses and benefit availability
• 32-40 hours preferred, including Saturdays. 20 hours minimum required.

Career Growth:

This role offers significant opportunities for career growth within the Chick-fil-A organization and beyond. Chick-fil-A Team Leaders can advance to the Team Leader: Person-in-Charge path for additional development and financial incentive. From there, leaders are often promoted to serve as Operations Directors and in Senior Director roles. Skills acquired from leading Chick-fil-A Teams are transferable to full-time positions in other industries.

Position Description:

This role is responsible for performing and overseeing most operational positions for all Team Members and Trainers in their assigned areas of Front of House, Back of House, or Drive Thru at Goose Creek. Team Leaders collaborate with other Team Leaders to ensure the entire shift is operating efficiently and with the highest standards of excellence. Team Leaders support the Team Leader: Person-in-Charge (PIC) and Directors to implement and maintain company policies and procedures. They should be an ambassador of the Chick-fil-A brand and embody, both in their performance and attitude, a model employee that Team Members aspire to become.

The functions for this role include, but are not limited to: assigning Team Members and Trainers to stations and tasks that are best for those individuals and the shift as a whole; overseeing employee break management and labor productivity; executing and guiding restaurant opens, shift transitions, and store closes; monitoring daily food quality and safety through informal coaching and Chick-fil-A platforms; handling cash accountability through refunds, promotions, and register till or change fund management; providing feedback to Team Members and Trainers on operational performance and restaurant procedures; assisting in the execution of outside sales with order placement, fulfillment, and delivery; monitoring Team Member well-being to foster an environment of care and safety; serving as a point of contact for resolving guest issues and creating second-mile resolutions; and providing continual training and accountability for all Team Members on various aspects of the business (i.e. menu knowledge and preparation, customer service skills, food safety and sanitation procedures, cash handling and point-of-sale systems, equipment operations and maintenance, inventory organization and systems, opening, transitioning, and closing).

This position will also be responsible for all other duties as assigned.

The general expectation for work allocation in this role is:

50% Operational Execution; 20% Quality and Service Oversight; 15% Team Coaching and Development; 10% Facility, Inventory, and Equipment Maintenance; 5% Operational Administrative Support

Position Requirements:

• Reliable, punctual, and dependable, with a strong work ethic and professional demeanor.
• Excellent communicator with guests, leaders, and other Team Members.
• Passionate about serving others and building a high-performing team.
• Upholds and promotes the restaurant's vision, values, and company policies and procedures.
• Exemplary interpersonal and customer service skills.
• Functions as a high contributor, both independently and as part of a team.
• Detail-oriented with strong organizational and time management skills.
• Fosters a culture of care and high achievement.
• Adaptable and able to multitask efficiently and accurately.
• Desire to develop others in one-on-one and group settings.
• Ability to lead shift at critical transition periods (opens, mid-day, closes).
• Preferred: Bilingualism (English/Spanish) is a plus.

Physical Requirements:

• Willing and able to work a flexible schedule.
• Must have the ability to stand/walk for long periods of time.
• Ability to lift or carry 10-65 pounds on a regular basis