Team Lead - Self-Pay

Patient Account Representative

This position offers an attractive hybrid schedule working two days in our Mitchell, SD office and three days virtually from home. 8 hour shift between 8:00 AM - 5:00 PM PT. Based on volume of business, position may be required to come into the office more often.

• Must be self-directed / self-motivated.
• Good communication and interpersonal skills.
• Must be able to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
• Accept responsibility for one's own work.
• Work independently.
• Recognize the rights and responsibilities of patient and employee confidentiality.
• Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
• Relate to others in a manner which creates a sense of teamwork and cooperation.

Be a Subject Matter Expert and remain current in all areas of designated project/client, including client host system, imaging systems, internal host systems and vendor systems.

• Will be required for the first 90 days to handle Inbound phone support to understand patient interactions and will remain available to provide phone support as needed.
• Build rapport with the team.
• Ensures personal and team follow-up requirements are performed accurately.
• Reviews work of team members and provides training and feedback as needed.
• Audits patient accounts as requested.
• Assists leadership with coordinating activities.
• Help train new employees and facilitate project specific refresher training sessions.
• Performs functions assigned by Supervisor/Manager to ensure team /project objectives are met.
• Manages and reports on task dashboard and work queue (desk) daily/weekly/monthly.
• Runs and reviews daily reports.
• Works with Supervisor/Manager on client reporting deliverables such as performance summary reporting decks and reporting to be utilized on client calls and month end.
• Special Ad-hoc reports assigned by management.
• Provide continuing education for current employees.
• Assists employees with their questions to ensure team / project performance goals are met.
• Assists in the implementation of standards and guidelines.
• Prepares and reports daily productivity of team members.
• Provides timely feedback to the leadership team.
• Works closely with supervisor to create applicable work lists.
• Reviews team members submitted adjustments for accuracy and compliance with client policies.
• Post approved adjustments as applicable.
• Type and distribute all team meeting/huddle minutes.
• Effectively communicates with the client through email or telephone as needed.
• Attends payor provider calls as needed documenting all meeting minutes.

High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED. 8 years working within the following sectors: healthcare, insurance, business, finance or customer service.

• Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
• Strong understanding of healthcare patient relations call center.
• Patient Access or insurance verification call center management.
• Bilingual Spanish.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.