Team Lead - Select

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Join Our Team as a Dynamic Team Lead in Client Solutions!

Are you ready to take your leadership skills to the next level and make a significant impact in the world of insurance? As a Team Lead on the Client Solutions team at Gallagher, you'll be at the forefront of driving excellence and innovation within our Select client service team. Your leadership will directly influence key business outcomes, including client retention and satisfaction, while ensuring our team consistently surpasses Gallagher's service goals.

Why You'll Love This Role:

• Leadership Excellence: You'll lead and inspire a talented team of Client Service Brokers, fostering their growth and development to achieve outstanding results.
• Strategic Impact: Your focus on optimizing processes and enhancing efficiencies will play a crucial role in aligning our team's efforts with the branch strategy.
• Mentorship & Support: Provide day-to-day guidance, mentorship, and feedback to empower our Select service representatives to excel in their roles.

Please note that this is a hybrid role, requiring you to work in-office at least three times per week.

• Team Development: Supervise and nurture the growth of Client Service Brokers, ensuring they thrive in their roles.
• System Utilization: Ensure full utilization of all systems within the Commercial Department by all team members.
• Client-Driven Service: Uphold the Client Driven Service Model, ensuring staff adhere to its principles.
• Hiring & Training: Assist in recruiting new service staff and implement comprehensive training programs for successful onboarding.
• Performance Reporting: Provide weekly reports on staff performance, highlighting successes, challenges, and solutions.
• Compliance & Standards: Ensure underwriting practices are understood, reinforced, and compliant with policy changes and renewals.
• Workflow Optimization: Monitor and adjust workflow and service standards to maintain peak efficiency.
• Carrier Liaison: Serve as the first point of contact for insurance carrier service issues and procedural changes.
• Transaction Supervision: Oversee the processing of policy transactions and daily postings.

• Broker’s License: Active and in good standing, with ongoing maintenance of continuing education hours.
• Experience: 5+ years in Commercial Insurance Brokering or Commercial Property Underwriting.
• Education: Secondary School Diploma required; College or University Degree strongly preferred.
• Leadership Experience: Prior people management experience will be given priority.
• EPIC Experience: Familiarity with EPIC is an asset.

What Makes You Successful:

• Natural Leader: Your innate leadership skills shine as you guide and foster team growth, making a tangible impact on the business.
• Effective Communicator: Strong communication and interpersonal skills enable you to build deep relationships and collaborate at all organizational levels.
• Thrives in Dynamic Environments: You excel in fast-paced settings, prioritizing effectively to align the team with strategic goals.
• Tech-Savvy: Your ability to effortlessly learn new systems, tools, and processes sets you apart. 

Join us at Gallagher and lead a team that delivers exceptional service and drives success. Apply now to embark on a rewarding journey where your leadership truly makes a difference!

#LI-SS1 #LI-Hybrid

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.