Team Lead, OnSite Operations - Palo Alto, CA

Job Title

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Guides day-to-day operational support to account. Serves as point person for team.

Essential Functions

Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work has impact on team and other groups. Leads Tier 1 huddles. Actively participates in and as needed, leads hospital huddles. Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction. Manages charge sheets and billing for account.

Solid understanding of critical metrics and their impact on the business and customer relationship. Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker's impact on the account.

Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience. Provides in-service training at the request of the customer. Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement. Responsible for onboarding new employees. Functional knowledge of SPD & OR. Significant understanding of surgeon preference. Manages and coordinates Stryker and customer onboarding and compliance requirements for team. Good understanding of Joint Commission requirements and managing that for the team and account.

Information exchange requiring tact and diplomacy. Consistently facilitates and leads team building activities and actively participates. Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.

Allocates work as a team leader; may check on quality/completion. Attends and participates in several CE webinars throughout the year. Actively partners with Supervisor, SOA, ROSS, and Training team to onboard new hires. Serves as mentor to newer specialists in the area. Assists with writing and delivering corrective action and common annual review. Drives onboarding for new hires. Serves as a resource for team and drives day-to-day engagement, performance and activities. Leads Program Management activities within account.

Direct impact by ensuring the quality of the task/services/information provided by self and others. Main point of contact for team account. Proactively communicates out to appropriate stakeholders specific account information.

Actively provides ideas to refine tools or process. Provides implementation and coverage support if/when practical. Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Physical Requirements

Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. Ability to remain standing and/or walking for an extended period of time.

Mental Requirements

Excellent analytical skills. Excellent interpersonal skills.

Skills/Experience Required

Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). Excellent equipment problem-solving skills.

Education/Training Required

Stryker Product experience Bachelor's Degree, Associate's Degree or equivalent certifications preferred. 2-4 years' Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Compensation Grade: 9.Customer Support - Customer Site.3M Travel Percentage: 10% $35.51-$49.13/hour+ benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.