Taskforce Housekeeping Manager/Executive Housekeeper

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you!

Overview

The Taskforce Housekeeping Manager/Executive Housekeeper performs inspection duties in accordance with company standards for satisfactory performance.

Duties include:

• Following the instructions of the Rooms Director and/or the Operations Manager to maintain company standards of cleanliness throughout the rooms section of the hotel.
• Supervising the section housekeepers and section housekeeping aides (housepersons) assigned to the housekeeping team.

Other essential duties and responsibilities of this position include the following (other duties may be assigned):

1. Assigns work to Housekeeping staff and trains staff in housekeeping duties.

2. Addresses guests' complaints regarding housekeeping service of equipment.

3. Reports the need for room repairs to the housekeeper.

4. Examines carpets, drapes, and furniture for stains, damage, or wear.

5. Checks and counts linens and supplies and communicates needs to the housekeeper.

6. Records inspection results and informs Housekeeping staff of inadequacies.

7. Verifies staffing is appropriate for business levels.

8. Operates hotel property management system.

9. Handles lost and found inquiries and all pertinent procedures.

10. Checks vacant, expected departure, and discrepant rooms.

11. Issues and inventory keys.

12. Communicates with appropriate departments when necessary.

13. Conducts pre-shift meetings.

14. Cleans rooms and assists in laundry when necessary.

15. Inspects linen closets and storage areas.

Supervisory Responsibilities: Directly supervises hourly employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: College Degree preferred. Must have at least two years of housekeeping experience, and three years of supervisory experience, or equivalent combination of education and experience.

Language Skills: Must be able to communicate clearly with guests, customers, supervisor, and fellow employees in both English and Spanish.

Mathematical Skills: N/A

Reasoning Ability: Must be able to analyze routine data to make appropriate judgments regarding the process of inspecting/cleaning guest rooms and supervisory duties.

Certificates, Licenses, Registrations: N/A

Physical Demands: Must be able to push/pull/lift up to 50 pounds. The job frequently requires the use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, and standing.

Hours: Due to the seasonal nature of the hospitality industry and the hotel's 24/7 guest services, employees may be required to work rotating shifts, night shifts, and/or overtime. Additionally, hours may be reduced at any time, depending on the season.

Compensation Range

The compensation for this position is $950.00/Wk. - $1,060.00/Wk. based on qualifications and experience.