Systems Engineer

Job Summary

Driving & Monitoring Queue for ticket closure all end user issues. Cognizant IT procured Laptops & Desktops Allocation/De-allocation based on Request allcoation and Deallocation and On-boarding portals. Cognizant provided Mobile Phones & SIM Cards - Allocation/De-allocation/Hardware Issues Call logging.

Work on End point compliance (parameters AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline Technical support for Cognizant imaged Desktops/Laptops and work on issues related to Hardware/Operating system.

Intune Support on Mobile Devices

Location Video Conference-End User support & regular VC Check list

IT Assets & Accessories Allocations and updating in Service Now AMDB

Stock verification and updating in AMDB using PAV.

Inventory Update - Asset Status in Allocation/De-allocation and addressing all Query from HAM team.

Clearance approvals for assets returned.

IT Assets hardware call logging for warranty laptops in stock.

Imaging Laptops with Cognizant SCCM OSD -Standard Operating Environment

MAC Laptops -Installation -OS Upgrade to Latest Version & JAMF enrollment.

Verifying Check list on the Endpoint Compliance (AV Filevalut AD MDM Profile)

VIP EUCS End User Support.

Delivery & shipment on all Cognizant procured IT Assets

Hands and feet support for all the maintenance activity with T&E Approval based on the Service tower requirements.

Coordinating with ROW Compliance team for Desktop & Laptop Compliance

Escalation Tracking and own until closure.

Participation in CIMA/outages and provide location support.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.