Systems Administrator (Tier 2 Support – ServiceNow)

Systems Administrator (Tier 2 Support – ServiceNow)

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Realtime Solutions (CARS) is seeking a Systems Administrator (Tier 2 Support – ServiceNow) to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management (ITSM). The ideal candidate will troubleshoot escalated IT issues, manage service requests, and optimize ServiceNow workflows to improve efficiency.

Duties and Responsibilities:

1. Provide Tier 2 support for system incidents and changes that cannot be resolved at the service desk level.
2. Administer and maintain ServiceNow, including workflow automation, incident/problem management, service catalog, and change management.
3. Troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime.
4. Collaborate with IT teams to enhance ServiceNow capabilities and improve system performance.
5. Implement ServiceNow best practices to streamline ticketing processes and ensure accurate documentation.
6. Assist with system updates, patches, and maintenance while ensuring compliance with IT security policies.
7. Provide user training and support on ServiceNow functionalities.
8. Participate in system deployments, migrations, and configurations as needed.

Qualifications:

1. Experience in system administration and Tier 2 technical support in an enterprise environment.
2. Strong understanding of Windows/Linux operating systems and troubleshooting methodologies.
3. Hands-on experience with ServiceNow administration, configuration, and ITSM processes.
4. Familiarity with ServiceNow workflows, scripting (JavaScript preferred), and integrations.
5. Knowledge of IT service management frameworks (ITIL certification is a plus).
6. Strong problem-solving skills and ability to manage incidents efficiently.
7. Public Trust clearance (or ability to obtain one).

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

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Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

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