System Manager of Patient Experience and Nursing Engagement - Orlando, FL

System Manager Of Patient Experience And Nursing Engagement

As the System Manager of Patient Experience and Nursing Engagement, your primary responsibilities will be to support and build relationships with Nursing while enhancing the patient experience. This position will support a healthcare system with multiple locations throughout the Orlando, FL area. You will develop action plans with Nursing from site specific patient experience data in collaboration with the Morrison Healthcare RVP, our operations team, and support associates. In collaboration with Compass One VP of Nursing you will communicate Nursing needs to operations and support teams. The Director will partner with Compass One VP and the operations teams to strengthen Nursing relationships within the current account base.

Key Responsibilities:

• Identifies the current reality of the nursing/support service partnership relative to patient satisfaction
• Analyzes data that is pertinent to success (admissions, discharges, etc)
• Establishes key relationships with the Nursing staff (CNO, Case Management/Social Services, Bed Board, Nursing leaders, Dietitians)
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
• Responsible for assisting in nurse specific action plans in coordination with the on-site operations team and nurse leaders
• Works closely with on-site management team to reach operational goals
• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance
• Maintains and supports client satisfaction at a level that ensures account retention

Preferred Qualifications:

• Bachelor's degree in Nursing, Healthcare Administration, Hospitality, and/or Business or equivalent combination of education and experience
• Registered Nurse strongly preferred
• 3 5 years of nursing or patient satisfaction experience
• Excellent organizational skills and ability to multi-task are essential

Associates at Morrison Healthcare are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace.