Switchboard Operator

Switchboard Operator

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Duties/Responsibilities

• Operates the telephone switchboard in a courteous manner and provides authorized information to callers as appropriate.
• Operates paging system as required, signals hospital personnel for attendance of various medical and administrative sessions or functions as appropriate. Operates ringmaster and portable radios.
• Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls.
• Know disaster and emergency code protocols and procedures and respond according to established procedures
• Monitors all alarm signals, cameras and notifies appropriate hospital personnel.
• Answers emergency calls and dispatches the Public Safety Department
• Arranges for telephone equipment emergency and repair service.
• Records and witnesses death records and releases.
• Maintains computerized physician on-call schedule on a daily basis.
• Swaps out broken pagers and logs changes for Telecommunications Coordinator.
• Responsible for covering sick calls on off shifts or when Lead Operator or Manager is unavailable, using staff list and going by seniority where applicable.
• Off shifts to do additional clerical duties as required by Manager.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required

• Previous switchboard or related experience preferred.
• Excellent oral & communication skills required.
• Previous hospital experience preferred.
• Experience working with Microsoft Word, Excel, Outlook (Microsoft Office Suite) computer skills for a variety of support functions.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• High School Graduate or equivalency.

Registration/Certification

• N/A

Physical/Environmental Requirements

This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled