Surgical Scheduler, Gastroenterology

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

The Mass General Brigham Medical Group is a system-led operating entity formed to deliver high-quality, low-cost, innovative community-based ambulatory care. We provide a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally and at physical locations in Massachusetts, New Hampshire, and Maine.

Our office offers experienced care in all fields of gastroenterology to the entire Pioneer Valley. Our physicians and advanced practitioners are dedicated to providing up-to-date cutting-edge care and integrating our care with other providers. One of our primary goals is colon cancer prevention. We offer highly skilled endoscopists and comprehensive care in acute and chronic liver disease, inflammatory bowel disease, celiac disease, Barrett's esophagus, and upper gastrointestinal motility testing.

Job Summary

We are seeking a full-time, 40-hour Surgical Scheduler to support our Gastroenterology practice onsite, Monday through Friday 8:30AM to 5:00PM.

The Surgical Scheduler provides a broad level of administrative support to a physician, medical practice, or clinic for patient care and administrative activities related to surgery scheduling for endoscopies and colonoscopies at our office.

In this role, the Surgical Scheduler:

• Works independently to complete job responsibilities and tasks, and works with the physician, staff members, and management to ensure a quality-based, customer-focused flow of work.
• Provides a high level of coordination and office support to meet physician needs.
• Uses discretion and judgment to organize priorities, complete tasks, and handle confidential patient information.
• Demonstrates a comprehensive understanding of the scheduling system and any updates to the system.
• Adheres to all departmental, administrative, hospital policies and procedures, and customer service standards 100% of the time.

Qualifications

Education: High School Diploma or Equivalent required.

Experience: Customer service work experience, specifically in a contact/call center environment 0-1 year required, and Experience in a medical office or health care setting, with Epic experience 0-1 year preferred.

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
• Strong communication, interpersonal, and team skills.
• Ability to exercise judgment in dealing with sensitive, confidential information.
• Detail-oriented with the ability to enter information accurately on paper and into electronic systems.

EEO Statement

Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.