Support Specialist

Practice Support Assistant

The Practice Support Assistant performs various duties including answering phones greeting patients scheduling patient check-in preparing and retrieving files and directing telephone calls. Employees providing direct patient care must demonstrate competencies specific to the population served.

Min Req:

-High school diploma or general education degree (GED) and 3-6 months of related experience required.

-Previous experience working with medical insurance highly preferred.

-Must have keyboarding and computer skills the ability to file accurately possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned.

-Previous computer experience including hospital-based programs (i.e. Medic/Misys/Tiger or other practice management system) preferred.

-Proficient in ability to organize alphabetize and file and prioritize multiple tasks.

-Must have excellent math skills and be able to use basic office equipment.

-Ability to maintain confidentiality of sensitive medical information.

-Must have excellent verbal and communication skills.

Details:

Ability to maintain positive customer service.

Ability to establish effective working relations with office staff and employees in a team environment.

Must maintain the highest level of confidentiality.

Work which produces very high levels of mental/visual fatigue e.g. CRT work between 70 and 90 percent of the time and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking standing stooping bending sitting and some lifting of light weight objects.

Registers patients/customers and confirms patient/guarantor demographic and insurance information.

Completes all required fields in practice management system.

Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).

Enter charges/payments into MISYS/Tiger system (or other practice management system).

Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.

Schedules and coordinates patient appointments tests and referrals according to office/provider preferences and the needs of patients.