Support Services Team Lead

Support Services Team Lead

At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be your next, great career step!

LabCorp is seeking a Support Services Team Lead to join our team in Overland Park, KS. In this position, you will be responsible for performing job duties as laid out by management: serving as the main support for the supervisors in the department, covering routes and dispatch as needed, and being available on-call on weekends. Functions as a backup driver for all routes within a designated geographic area and/or work group for pickup and delivery service of test samples, supplies, and reports.

Work Schedule: 2nd Shift: Monday - Friday, 3:00pm - 11:30pm; alternating weekends for on-call dispatch support

Location: 7800 W 110th St, Overland Park, KS 66210

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Job Duties/Responsibilities:

• Utilize route-management software to schedule, coordinate, and dispatch specimen pickups
• Manage high-volume email/phone traffic to coordinate resources (employees, vendors, etc.)
• Responsible for specific areas to ensure best possible solutions for client
• Achieve location productivity and expense targets while meeting customer expectations
• Ensure a balance between customer response time, accuracy, and cost/productivity targets
• Follow standard procedures for field requests for service and dispatching calls
• Problem solve and provide potential resolutions for any specimen-related issues in real time
• Utilize multiple databases to process requests and inquiries
• Performs a variety of administrative/clerical duties as needed

Job Requirements:

• High school diploma or equivalent
• Prior experience in logistics, customer service or operations is preferred
• Experience working in a medical courier environment is preferred
• Familiarity with route management software is a plus
• Basic computer and typing skills; proficiency in Microsoft Office preferred
• Strong communication skills; both written and verbal
• Excellent organizational and time management skills
• Strong attention to detail with the ability to multitask

If you are looking for a career that offers opportunities for growth, continual development, professional challenges, and the chance to make a real difference in the lives of patients, apply today!

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.