Support Services Manager- Accessioning Lab

Support Services Manager

LabCorp is seeking a Support Services Manager to oversee the daily operations of branch accessioning, hospital specimen processing, and facilities management. This role requires strong leadership and expertise in clinical laboratory operations, ensuring smooth workflow and the highest standards of quality and efficiency. As the Support Services Manager, you will lead a team in a dynamic and fast-paced environment, playing a key role in LabCorp's mission: Improving Health, Improving Lives.

If you are a process-focused, detail-oriented individual with strong managerial skills, this is an excellent opportunity to join a stable and growth-oriented company.

Salary Range: $69,000 - $110,000 per year

Work Schedule: Monday Friday 3:00pm-11:00pm (hours may vary)

Work Location: Itasca, IL

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Key Responsibilities:

• Branch Accessioning & Specimen Processing Management: Oversee the day-to-day operations of the onsite and field accessioning teams and ensure optimal specimen flow in the regional laboratory.
• Team Leadership: Supervise, train, and mentor non-technical personnel in the department, providing guidance and support to ensure effective performance, including supervisors and front-line team members.
• Staffing & Scheduling: Ensure the department is adequately staffed for all shifts and positions, coordinating schedules and monitoring daily workflow in the lab.
• Collaboration with Hospital Partners: Regularly engage with hospital lab management teams to address concerns and improve processes. Participate in on-site meetings as needed.
• Operational Improvements: Implement continuous process and service level improvements to enhance efficiency and quality of services.
• Quality Assurance: Ensure accuracy and operational excellence by ensuring quality metrics are met. Maintain and prepare quality control records and documents.
• Personnel Management: Administer policies and procedures, manage payroll, and maintain accurate personnel files.
• Coaching & Development: Hold regular one-on-one meetings with direct reports to provide coaching, feedback, and professional development opportunities.
• Administrative Duties: Perform necessary administrative tasks to ensure smooth department operations.
• Facilities Management: Schedule and manage routine inspections, preventative maintenance, and necessary repairs to ensure facility safety and efficiency while also ensuring the cleanliness, security and general upkeep of the facility.

Qualifications:

• High school diploma or equivalent required; Bachelors degree or higher preferred.
• Minimum of 5 years of relevant experience, preferably in a clinical laboratory setting.
• Prior supervisory or leadership experience is required.
• Strong familiarity with laboratory operations, policies, and procedures and facilities management.
• Proficiency in Microsoft Office and other computer applications.
• Excellent communication skills, both written and verbal.
• Strong attention to detail with exceptional organizational and prioritization abilities.
• Strong critical thinking skills and the ability to make decisions quickly in a fast-paced environment.
• Ability to manage the physical demands of the position.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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