Support Operations Associate

Bilingual Support Operations Associate (Spanish)

Join our dynamic team as a Customer Experience Representative in a temporary position based in Lebanon, TN. Be part of a supportive call center environment where you will assist customers, sales reps, and end users from around the world.

Responsibilities:

• Handle inbound and outbound scripted calls with professionalism and empathy.
• Follow structured guidance and support to resolve customer inquiries.
• Perform accurate data entry and maintain up-to-date records.
• Learn and assist with order entry processes and ERP system navigation.
• Provide timely and courteous support to customers and internal teams.
• Escalate issues appropriately and follow up to ensure resolution.
• Maintain a positive and professional demeanor in a fast-paced environment.
• Support the broader Customer Experience team as needed.

Essential Skills:

• 2-4 years of customer service or call center experience preferred.
• Must be bilingual (English & Spanish).
• High school diploma or GED required.
• Proficient communication skills in English (Spanish a plus).
• Comfortable using Microsoft Office and learning new systems.
• Detail-oriented with strong organizational and multitasking abilities.
• Willingness to learn and grow in a structured, team-oriented environment.
• Ability to work flexible or varied schedules as needed.

Additional Skills & Qualifications:

• Experience with high volume call handling (100-150 calls per day).
• Healthcare or medical device experience is advantageous.
• Excellent reading comprehension and experience with call scripts.
• Strong computer and data entry skills, including proficiency in Excel.
• Ability to handle upset customers with patience and understanding.

Work Environment:

This role is based 100% in an office environment from Monday through Friday, 8 am to 5 pm, with a 1-hour lunch break. Expect to make about 17 calls per hour in a call center that typically has 10-20 people, depending on the day. The office is pleasant and includes a cafeteria onsite. Company culture is highly valued and emphasized.

Job Type & Location:

This is a Contract position based out of Lebanon, Tennessee.

Pay and Benefits:

The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Lebanon, TN.

Application Deadline:

This position is anticipated to close on Sep 19, 2025.