Support Engineer IV - AMZ9160534

Support Engineer Iv

Employer: Amazon.com Services Llc

Offered Position: Support Engineer Iv

Job Location: Malvern, Pennsylvania

Position Responsibilities:

• Provide technical support, including fielding and handling customer issues via phone, chat, and email.
• Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services.
• Work with development teams to establish and improve end-to-end service support.
• Drive customer communication during critical events.
• Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training.
• Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues.
• Mentor junior support engineers.

Position Requirements:

• Bachelors degree or foreign equivalent degree in computer science, information science, information technology, engineering, mathematics, physics, or a related field and one year of experience in the job offered or a related occupation.
• Employer will accept three years of experience as equivalent to the bachelors degree and one year of experience.
• Must have one year of experience in the following skill(s): (1) Linux or windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (iii.) network administration (DNS, TCP/IP, BGP, load balancing, software-based IPSEC, SSL-based VPN solutions), and virtualization (hypervisors, VMware, or Xen); (iv.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC.

Amazon.com is an equal opportunity-affirmative action employer minority / female / disability / veteran / gender identity / sexual orientation.

40 hours / week, 8:00am-5:00pm, salary range $90,400/year to $158,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.