Supplier Quality Lead, Supplier Quality & Safety

Quality And Food Safety Manager

The primary responsibilities for this role will include oversight of all quality and food safety activities related to operations at the Supply Chain Development Center. The individual in this role will apply comprehensive knowledge of food safety and quality to the creation and revision of quality and food safety programs. They will act as the quality and safety liaison between cross functional teams and teams at the Supply Chain Development Center. The individual in this role will also work within the Chick-fil-A Innovation Process to pursue new ideas and partner with the SCDC team to develop new concepts.

The person in this role will be responsible for understanding Chick-fil-A's safety and quality standards for applicable food and packaging items and will collaborate with internal partners & suppliers to ensure food safety and quality requirements are met.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

1. Apply comprehensive knowledge of food safety and quality to the creation of quality and food safety programs for operations at the Supply Chain Development Center (SCDC)
2. Act as quality and safety liaison between cross functional teams and teams at the Supply Chain Development Center
3. Develop new food safety programs in support of new concepts being explored, following the innovation process phases of Plan-Understand-Imagine-Prototype-Validate-Launch and the associated progressive levels of fidelity
4. Regularly review and recommend changes to existing quality and safety programs and processes
5. Provide feedback on third party contracted services (production labor, cleaning and sanitation, etc)
6. Manage relationship with third party laboratory that will conduct routine environmental and product testing, including budgetary considerations for testing
7. Influence other teams as it relates to executing quality and safety practices with excellence
8. Conduct investigations on improvement projects (e.g. holds, customer complaints) to identify root causes, and identify corrective actions and monitor for effectiveness
9. Execute and/or support execution of required checks according to QMS (Quality Monitoring Scheme)
10. Execute activities and initiatives in support of new product development at SCDC
11. Perform verification on finished goods documentation to ensure that each finished goods lot meets product/process release criteria
12. Conduct training of team members to ensure process checks are accurate and timely as stated in QMS
13. Hold "out of specification" product
14. Ensure compliance related to instruments calibration within facility
15. Execute GMPs throughout the facility and follow food safety rules and procedures
16. Make revisions to Food Safety Plan and Procedures
17. Assist in Document Control System
18. Support Management of Change process
19. Support tracking/trending of Behavior Based Quality programs
20. Organize records and files, summarize data, and prepare and interpret reports used by management
21. Ensure compliance to procedures and work instructions
22. Ensure correct recording of quality checks, including storage and retrieval of records by QA technicians
23. Support Production team in attaining applicable quality standards (QMS, GMP, Manufacturing instructions, etc.)
24. Execute internal quality & food safety audits
25. Supports continuous improvement of Quality Metrics/KPIs
26. Serve as main contact point for authority visits
27. Lead designated QA contractors on accuracy and effectiveness of work, approve timecards, PTO and schedules
28. Perform material and packaging inspections, monitoring of in-process inspections and finished product documentation review
29. Maintain logs and data records associated with job function (e.g. non-conforming materials, corrective action log, hold logs, net content files, traceability etc.)
30. Support the compliance to FSQ requirements while supporting continuous improvement
31. Monitors day to day activities of designated QA contractors

Minimum Qualifications

• Bachelor's Degree in food science, microbiology, chemistry, or other related field preferred
• 3+ yrs in Quality and/or Safety field, manufacturing QA experience preferred
• Knowledge of Continuous Improvement
• Knowledge of innovation processes, product and process development
• Comfortability in environments and working on projects that include uncertainty
• Excitement around pursuing new projects, exploring new ideas, and developing concepts at an early stage
• Good verbal and written communications skills
• Strong attention to detail
• Must be able to handle multiple assignments
• Must be precise and accurate, well-organized worker
• Must be able to perform in a demanding, fast-paced environment
• Good mathematical (basic statistical skills highly desirable), problem-solving and analytical skills
• Proficiency with computer systems, personal computers, spreadsheet software (Microsoft Office, etc.) and mainframe system with custom applications preferred
• PCQI (Preventative Control Qualified Individual) required
• Basic SQF training preferred
• Communication: Skilled in communicating and persuading
• Quick & Versatile Learning: Learns quickly when facing new problems; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers
• Safety Focus: Possesses an uncompromising commitment to food safety for customers and overall safety for the organization and its employees
• Training: Commits to refresher trainings as needed
• Continuous improvement: Willingness to adapt to continuous improvement in all aspect of the job
• Integrity: Performs role with integrity and inspires others
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently a top performer; steadfastly pushes self and others for results
• Problem Solving: Uses logic to solve problems with effective solutions
• Humility: Can get things done quietly without unnecessary noise; quickly admits flaws and mistakes; is careful to make others comfortable; is authentic; helps others save face in difficult situations; maximizes the contribution of all; encourages the expression of viewpoints from all concerned; is modest and self-effacing; respects the views of others
• Respectful: Committed to maintaining a safe environment and operation for all employees
• Flexible/adaptable: Shows adaptability and flexibility when the work or situation requires

Minimum Years Of Experience

3

Travel Requirements

10%

Required Level Of Education

Bachelor's Degree

Major/Concentration

Food science, microbiology, chemistry, or other related field preferred