Supervisor Pharmacy Ops

Pharmacy Ops, RPH Supervisor

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system and their personal health care by improving access, lowering costs and being a trusted partner for every meaningful moment of health.

Within our mail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

As a Pharmacy Ops, RPH Supervisor; you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities.

Pharmacy Supervisors support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Supervisor consistently exhibits best practices when working the floor, including quarterbacking the team, providing meaningful feedback, and abiding by all legal and regulatory guidelines, amongst other required activities.

The Pharmacy Ops, RPH Supervisor; is responsible for direct and effective management of their pharmacy team, including but not limited to:

• Living our purpose by helping to manage and improve patient health through safe and accurate dispensing.
• Overseeing the pharmacy team across two shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
• Supporting safe and precise prescription fulfillment by followingand directing the pharmacy team to followpharmacy operating procedures and utilizing the safety guardrails at every workstation
• Contributing to positive employee experiences by showing empathy and genuine care and coaching the pharmacy team to do the same.
• Supporting the effective management of pharmacy inventory by followingand coaching the pharmacy team to followall inventory best practices, with a special focus on controlled substances.
• Conducting new staff Pharmacist onboarding for the mail facility, including training on CVS workflow, work instructions, policies and ensuring all trainees are on-track for timely completion of required training and/or licensure.
• Ensuring pharmacy operations are fully compliant with state Board of Pharmacy and federal regulations at all times; escalating issues or concerns to the PIC/Manager.
• Partnering with the Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensuring that cross-trained colleagues are on-track for timely completion of all required training for licensure
• Overseeing Staff Pharmacists, managing performance through direct observation, peer and team feedback, and/or validation of results; delivering performance reviews and closing gaps as needed
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic.
• Regularly reviewing business reporting for operational insights and developing action plans to close gaps, including but not limited to workflow, service, patient care, and compliance.
• Establishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by opening the door for feedback and taking relevant action
• Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients
• Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues

Essential Functions:

• Regular and predictable attendance, including a Saturday rotation.
• Ability to complete required training within designated timeframe
• Ability to concentrate on a task over a period of time
• Ability to pivot quickly from one task to another to meet patient and business needs
• Ability to confirm prescription information and label accuracy, ensuring patient safety
• Use and understand verbal and written communication to interact with colleagues
• Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
• Be mobile and remain upright for extended periods of time
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
• Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items
• Control precision; quickly adjust machines to exact positions
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
• Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
• Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects
• Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
• Have the ability to receive detailed information through oral communication
• Lead by example and set a positive tone for the team
• Delegate tasks, empower team members, and foster a collaborative work environment
• Motivate and inspire team members to adhere to standards and achieve high performance
• Apply problem-solving skills to address challenges and find innovative solutions
• Adaptability and accountability to navigate changing circumstances and take ownership
• Coach, audit, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members Any additional tasks as directed by Supervisor or Manager

Required Qualifications:

• Active Pharmacist License in the state where the facility is located
• Not on the DEA Excluded Parties list
• 5 years of experience as a Pharmacist

Preferred Qualifications:

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program

Education: Pharm D.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $129,800.00 - $206,250.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and